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Becoming a Tourist Guide of Excellence Course
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The course's modules
Introduction to guiding Introduction to guiding Overview of the Tourism Industry, role players, work opportunities, attributes of a guide, registration requirements, the NQF and the Learning Programme. The second Component deals with research and product knowledge. Qualification Standards and The Course Programme comprise this Module
Introduction to South Africa Introduction to South Africa A brief look at South Africa’s National Symbols, heritage, periodisation, democracy and social issues, topography, geological history.
Calculations for Tourist Guides Calculations for Tourist Guides Conversion of temperatures, distances, surface area and weight from the metric to imperial system and vice versa. Currencies, using time zones to determine time, clothing and shoe sizes and voltage levels are also discussed. Finally, a look at presenting statistics and map reading
The Tourist Guide in a Business environment The Tourist Guide in a Business environment A general overview of the departments in the Tour Operator Business and the interdependence on each other, a customer-supplier analysis, customer care, payment methods, relevant documents and VAT.
Communication and Team Work Communication and Team Work The different forms of communication, with special emphasis on verbal and non-verbal communication are discussed, as well as the importance of listening skills. Teamwork includes skills required, role descriptions, managing a group and dealing with conflict while on a tour. A brief overview of the four basic personality types and how to deal with each one.
Legal and health and safety aspects Legal and health and safety aspects Contractual obligations, Laws for Customer protection and claims, national legal regulations and procedures in the event of death of a foreigner. For-seeing and avoiding hazardous situations including driver fatigue, Tourist guide burnout, physical – and crime prevention and general safety tips and medical situations.
Sustainability Sustainability Definitions; guidelines for eco-tourism; legislation and policies; approaches to sustainable tourism; types; key stakeholders and their responsibilities; Approaches to the host community; local rules and regulations and the responsibilities of guides with regards to sustainable tourism.
Designing Itineraries Designing Itineraries Hard and soft tourism, types of tourists, characteristics of specific nationalities, interest, physical needs, special needs and disability; teenagers and small children/babies on tour. Choosing an appropriate site, accommodation, restaurant; shopping opportunities; planning and itinerary; creating the Itinerary and costing
Conducting Tours Conducting Tours Different procedures, including pre-departure checks, meet and greet, as booking in-and out of hotels are discussed. The different types of tours, techniques for enriching the experience and feedback of the tour are examined.


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